Customer Service

All our ultrasonic cleaning equipment is designed, manufactured and tested in-house at Cardiff. Our After Sales Team are able to provide comprehensive servicing and customer support for all our ultrasonic cleaning equipment.

We offer a full range of service packages from comprehensive service contracts, to periodic validation and performance testing, through to one-off maintenance and repairs.

Our experienced and dedicated team of After Sales professionals are trained and externally accredited to undertake all service work on Ultrawave ultrasonic cleaning equipment.

Product and Component Warranties

Warranties on our ultrasonic cleaners are 36 months from date of sale.

The warranty on our ultrasonic transducers on all products is 24 months while the warranty on the transducer bonding process is 60 months.

ISO Accreditations

As an ISO9001 and ISO13485 accredited company we have systems in place to provide the highest levels of customer service, support and satisfaction

To retain our status, internal audits are undertaken every three months and regulatory audits every six months to ensure that we continue to maintain and improve our standards.

WEEE Compliance

Ultrawave is complying with the WEEE regulations by contracting-out our obligations to a Producer Compliance scheme. If you are a customer of Ultrawave and have waste electrical or electronic equipment of our origin to dispose of, the return path for this WEEE will be through our compliance scheme provider who will arrange to pick up the waste from your premises.


Contact our After Sales Team today to discuss your requirements:

Tel: +44 (0) 845 330 4238