After Sales Support

All our ultrasonic cleaning equipment is designed, manufactured and tested in accordance with ISO9001 and ISO13485 quality accreditations, we have systems in place to provide the highest levels of customer service, support and satisfaction.

To retain our status, internal audits are undertaken every three months and regulatory audits every six months to ensure that we continue to maintain and improve our standards.

Training and Commissioning

We can provide full training and commissioning of your new ultrasonic cleaning equipment on site at your convenience. Full Installation Qualification (IQ), Operation Qualification (OQ) and Performance Qualification (PQ) support and documentation can be provided upon request.

Warranties

Warranties on our ultrasonic cleaning equipment is 36 months from date of sale and 60 months for transducer bonding.

We are committed to supporting all our ultrasonic cleaning equipment in the field and our dedicated After-sales team is on hand to provide support, advice and recommendations to all our customers.

See our Product Returns Policy for detail on returning ultrasonic cleaners for inspection or maintenance.

Comprehensive After Sales Service

Our experienced and dedicated After Sales team of engineers are trained and externally accredited to undertake all service work on Ultrawave ultrasonic cleaning equipment.

We offer a full range of service packages to suit your requirements, this includes comprehensive service contracts, to periodic validation and performance testing for the healthcare sector, through to one off maintenance and repair services.

WEEE Compliance

Ultrawave is complying with the WEEE regulations by contracting-out our obligations to a Producer Compliance scheme. If you are a customer of Ultrawave and have waste electrical or electronic equipment of our origin to dispose of, the return path for this WEEE will be through our compliance scheme provider who will arrange to pick up the waste from your premises.

Contact our After Sales Team today to discuss your requirements:

Tel: +44 (0) 845 330 4238

Email: service@ultrawave.co.uk